Shipping policy
Once a package leaves our location, we are no longer responsible for lost/stolen packages.
If the tracking shows delivered, but you have not received your delivery, you will need to contact USPS Customer Service at 1 (800) 275-8777. Neu Jewelry Boutique cannot reach out to USPS for the customer. You will have to file a claim with USPS.
If the tracking shows delivered, but you have not received your delivery, you will need to contact USPS Customer Service at 1 (800) 275-8777. Neu Jewelry Boutique cannot reach out to USPS for the customer. You will have to file a claim with USPS.
We will respond to email inquiries within 24 to 48 hours.